We have a no refund policy. Exchange or store credit only.
Exchanges and store credit will not be issued for saddle fittings or milage under any circumstance.
Orders that are sent or brought back for an exchange are subject to a restocking fee.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Saddle fitting is by appointment only. $60 per horse plus a mileage fee will be charged and both subjected to HST. Cancellations must be made a minimum of 24 hours in advance and a $30 cancellation fee will be charged if the appointment is cancelled with no advance time.